I was going to publish an entirely different post today, but I wanted to share a nice little story with you, so here it is. During my lunch break yesterday I entered the H&M flagship store, in search of something cozy and comfortable to wear during the days when I’m working from home. Having found what I was looking for, which was a pleasant surprise, I headed off to the cash desk to pay. They didn’t have change to give me, so the sales assistant there told me that I had to wait a little until one of her colleagues came to solve the problem. I really hate when something like this happens, although she was very nice, apologised for the inconvenience and kindly asked me to wait for a few minutes. However, the one thing that went through my mind that moment was: “if I have to wait it would be very nice of you to offer me something warm to drink.”
And right then, as she had been reading my mind, she said: “If you would like to have something hot to drink, I could ask my colleague who is handing out coffee and tea to our customers, to come and offer you some.” I must say I was impressed; it’s these small things that count for me. I had noticed someone of the store’s staff with a tray of beverages through the aisles, but I thought they were for the personnel. I didn’t have my coffee in the end, as I received the change and rushed out, but hats off to H&M. A small gesture of kindness and care, that at a temperature of at least -10 degrees outside is worth a million. This is the kind of service that determines someone to go back to a store or brand, even if it’s not among the usual first choices.
And while we are on the H&M subject, have you seen the Marni for H&M video directed by Sofia Coppola? It’s set in Marrakech and it’s so lovely!
photo: Park & Cube
video: youtube
Talk of coffee and a photo from the fabulous Shini of Park & Cube? Ada, we are definitely on the same page today! I’m glad they offered you coffee in that cold even though you didn’t end up drinking it.
I hadn’t watched Coppola’s video so thank you for sharing. It’s beautiful.
PS. Sorry to hear about your cold. All the three children are at home with a cold and I’m just hoping that I won’t catch it this time.
Indeed very surprising, I would’ve been a tad annoyed when you have to wait and sorry for saying this but that is my experience with H&M. Its great and so kind they offered you coffee, that truly makes all the difference. Glad your shopping was succesfull too, you should keep warm at all time especially in your own home!
This video is so delightful to watch, I love it.
\Coffee at H&M sounds almost like a modern adaptation of \Breakfast at Tiffany’s\.
Hahahaha, nice put it, Condeera!
It does, doesn’t it?
Really -10degrees? brrrr, you’re right a little gesture like offering a warm drink while you wait is great service.
I love that video – perfect music with Bryan Ferry (gorgeous!)Thanks for sharing.
PS: Speaking of Grace Kelly exhibition – I’ll be visiting the Kelly exhibition at the Bendigo Art gallery soon and reporting back via a post! Can’t wait…lots of Helen Rose costumes.
x
You have actually impressed me. I would have never thought that H&M had such costumer care (heck, even designer boutiques generally don’t offer such details).
Paola
http://www.ThePvdHJournal.com
That is something I did not know and you are right: little gesture can change a lot! Well, let’s make a visit to H&M! I am looking for a grey long scarf to be warm during this -10 degrees period that I heard it will continue…even though the acrylic at H&M don’t inspire me at all!
My purchases are 100% cotton, Florina, so the entire experience was worth the visit.
What a nice thing of H&M to do! I’ve never had that before, but I must say, -10 is worth a hot beverage while shopping. I love Marni and Sofia Coppola, so this will be a success! xoxo
Such a lovely thing to do by the H&M people. Shows how far a kind gesture goes.
What a wonderful experience! I couldn’t imagine them doing that at the H&Ms here but I guess you never know. Also, what a lovely video. I love Sofia Coppola
xoxo
That’s so wonderful and unexpected!
Oh, every time I see H&M video I wish I could make the time go faster… I love some of the pieces and jewellery so so so much. Must admit, this is probably the first collection I am REALLY excited about.
xxx
Same here, Natalia. This is the first collection I’m really really excited about. I hope it doesn’t disappoint. xo
How nice! Little gestures like that go a long way — especially nowadays when they’re often forgotten. I’m glad you shared this!
That’s cool that they did that! I like Condeera’s comment too! xx
I look forward to see this collection!!!!
I like
Kiss
Angela Donava
http://www.lookbooks.fr
That is surprising! How very nice.
Feel better! I have just recovered from my nasty cold.
xx
This is a nice clever way to win your clients. Bravo H&M!
Get well soon Ada :*
What a lovely thing! I’ve never been served a hot drink in a store before…sounds very nice! Now I feel like going to H&M! That video is fabulous.
I think this is indeed a small gesture with big impact, good thing for customer care.
In regards to the Marni collection for HM,I have big expectations as I was really impressed by the clip
So glad you had such a nice experience! Honestly, I’ve ever know what to expect from them…in certain shops (especially in LOndon) they are super professional and kind, while in others they shop assistants barely know where they are. Customer service is such an important part of the ‘fashion game’. I cannot wait to see the Marni x H&M look-book…
It’s all about good service and it’s so sad that some people just don’t get it. I went for Brunch last Saturday and the waiter not only kept us waiting for a long time but when the food finally arrived it was cold. Service, something, is all!
I’m glad you had that nice experience.
Julie, in my opinion service plays the most important part when it comes to any brand, restaurant, etc. Not once have I preferred a brand, cafe, restaurant to another not because the quality of the clothes was better or the coffee or food was better, but because of the service. It’s what makes you come back. And the H&M experience was a very nice one indeed.
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